Professor David Garvin
“an organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights.”
Key : Change occurs in the way work gets done.
The activities of a Learning Organization:
Systematic problem solving:
Systematic problem solving:
thinking with systems theory; insisting on data rather than assumptions; using statistical tools.
Experimentation with new approaches:
Experimentation with new approaches:
ensure steady flow of new ideas; incentives for risk taking; demonstration projects.
Learning from their own experiences and past history:
Learning from their own experiences and past history:
recognition of the value of productive failure instead of unproductive success.
Learning from the experiences and best practices of others: enthusiastic borrowing.
Transferring knowledge quickly and efficiently throughout the organization: reports, tours, personnel rotation programs, training programs.
Learning from the experiences and best practices of others: enthusiastic borrowing.
Transferring knowledge quickly and efficiently throughout the organization: reports, tours, personnel rotation programs, training programs.
Peter Senge
Nothing much would get done if only the rules were followed. He said that the human system is the source of all work that gets done. The formal system currently dominates the informal or human system. Instead, the formal system should be an enabler for the human system.
Transforming the formal system at a corporation into a Learning Organization will create the environment needed for the human system to thrive and will give the firm unmatched competitive advantage. As part of this process, the corporation needs to forget its old ways to make room for the new. The entire corporation's ecosystem needs to become one huge classroom. Effective feedback mechanisms need to be created and deployed that enable new ideas to be continually absorbed so that the best of them can be turned into action or new products and services.
Transforming the formal system at a corporation into a Learning Organization will create the environment needed for the human system to thrive and will give the firm unmatched competitive advantage. As part of this process, the corporation needs to forget its old ways to make room for the new. The entire corporation's ecosystem needs to become one huge classroom. Effective feedback mechanisms need to be created and deployed that enable new ideas to be continually absorbed so that the best of them can be turned into action or new products and services.
Jack WelchFormer Chairman and CEO, General Electric Company
"The second management concept that has guided us for the better part of two decades is a belief that an organization’s ability to learn, to transfer that learning across its components, and to act on it quickly is its ultimate, sustainable competitive advantage. That belief drove us to create a boundaryless company by delayering and destroying organizational silos. Selflessly sharing good ideas while endlessly searching for better ideas became a natural act."
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